概述
下面,是godaddy域名被盗申诉的9条经验:
一、和godaddy客服联系一定要真诚,详细叙述域名被盗的经过。这中间,老外的回复可能会比较程式化,他们就会复制一些话,翻来复去。如果你说你的密码被改了,他们肯定让你自己用邮箱找回来的。你说邮箱已经被盗了。他们肯定让你提供pin,他们帮你改的,你说Pin已经被改了,他们肯定说让你自己通过邮箱找回来的。你说邮箱已经被盗,他们肯定还是让你提供pin的。这样来回往复,你说你崩溃不崩溃。其实这是你的原因造成的。如果你没事,就自己玩去吧。他们可以玩你一个月,不耐其烦。
二、一定要动脑,不要照搬教程。有的朋友自己英语不好,见到教程原本照发了,要结合自己的实际情况去写信,即使看教程,也只是一个参考。任何情况下,都有动脑自己多思考。
三、一定要用英语沟通。老外只认英语的,和我们不同,我们把英文还看成是文字,是因为英文是世界主流文字。但汉语只在中国是主流文字。在中国,除了英文字母,大多数人会把文档中出现的,在中国非主流的那些韩文日文什么的看成是乱码。同样的,和我们相同,他们也把在他们邮件中出现的中文看成是乱码。会自动放弃你的邮件。我曾看到这样一个帖子。有一个人问身份证怎么翻译?有一个网友回答说,不要翻译,去信,让他们去请翻译。他们会请吗?如果你这样一厢情愿的话,恐怕就只能等到花儿也谢了了。再有,不要用翻译软件,诸如google翻译之类。这样翻译出来的。有些语句,中国人看不懂,外国人看不明白。这些软件只能翻译个大概意思。如果英语实在不行,且不想花钱的话,可以请个懂英文的朋友。如果想花钱的。可以找我。
四、要学会等待,如果给undo去信,一般3天回复。他们会回复你他们的工作日是周一到周五,他们会在下个周末给你回信。所以你就要等一段时间,见他们不回信,你就hello,Please help me.之类的催促,这样的话只能影响你找回。记住,他们说下个周末会来信,他们肯定会来信的。再有,如果自己找,研究完教程,发完信之后,如果不成功。就得再发,再等。再发,再等,再发,再等。直到等成功为止,你要学会各种等待。这是真言。
五、域名丢了一定要及时找。为什么要及时呢?因为夜一长了,做的梦多啊。况且这是噩梦、因为时间长了,可能会被交易了。或者会被转到其他公司去了。如果被转到国内的公司。我可以帮你找。如果转到另一个国外的公司。
六、提供的证件一定要正规。最好是护照,护照是国际通行证,老外最认,不过有护照也不是万事大吉,因为有护照的朋友都知道的,护照上面是没有详细地址的,所以,如果有详细地址的朋友,有时(是有时啊,尤其是已经把情况变复杂的情况下)还要提供身份证和身份证翻译。提到身份证翻译。我得说一件真实的事。你就不要办这样的傻事了。有一位老兄,让我找域名,我看他以前找的。godaddy来信不是说要提供翻译吗?他把自己的身份证扫描后,在自己的身份证汉语后面写上了英语,以为这样就行。身份证的翻译一定得是经过认证的正规的翻译公司的翻译,那章得是正规的双语公章。
七、一定要确信肯定能找回来。要有不见域名不死心的精神,不要有一点小挫折,就说不行。有的部门会回复你这个操作是合法的,什么是一个经过授权的党之类(是一个老兄用谷歌的翻译之后这样问我的)千万不要以为,完了,和党扯上关系了。即使和党扯上关系也没事的,因为国外有很多党,在国外,党不是专政的意思。所有这些不行的回复,不是域名的原因。只是你的原因。具体什么原因?这要具体分析了。
八、godaddy来信的情况分析。经常有朋友问我,godaddy来信了。问是什么意思,这里统一告诉你们。再有特殊情况,可以先借助谷歌翻译,可以得个大概内容。
九、如果自己实在找不回来,就找专业的人帮你申诉,最好离域名被盗15天内,超过了会大大增加难度。可以联系我QQ99983163(淘来米猪脚)
下面是一些godaddy回复的解释:
Domain Account Change
This email is to confirm the recent change of registrant of the following domain name(s):
***.COM
The change has been completed and the available information has been recorded in our system.
GoDaddy.com, Inc. has determined that the registrant has provided the necessary documentation to initiate a change of account. If for any reason this information is incorrect or you feel this change of registrant request was made in error, please contact us within 15 days at undochange@godaddy.com.
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上面说明你的域名被转走了,被盗时一般都会收到这封信。
Unfortunately, the Change department will not be able to assist you with your request as you are not the current registrant of the domain. As the registrar we can only make this type of change after verifying the consent of the registrant. At this point you will need to contact the registrant via one of the methods listed on the whois record of the domain.
If the registrant is unresponsive or unwilling to assist you in this matter, any further dispute over the registration of the domain name will need to be sent either to the registrant, through an ICANN-approved arbitration provider (http://www.icann.org/dndr/udrp/approved-providers.htm) or the court system. If you file a dispute concerning the domain name, please forward a copy to DomainDisputes@godaddy.com.
If you find that the whois information is invalid, such as containing a phone number that has been disconnected or an email address that bounces, please send us a detailed email to InvalidWhois@godaddy.com so that we can attempt to have the registrant
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上面的说明他们没有通过你的审核,不承认你是注册人。
Thank you for contacting us. To further process this change, we require a color copy, scan, or digital picture of the information be sent to change@secureserver.net.
1. A readable government issued photo id. We must be able to clearly identify the pictured person, name, signature, and expiration date on your government-issued ID.
At that time we will either inform you of what is needed to process your request, or we will let you know that your request has been completed.
If you need further clarification please contact us at (480) 366-3334 or email us at change@secureserver.net.
FOR FASTER SERVICE PLEASE REPLY DIRECTLY TO THIS EMAIL. REQUIRED DOCUMENTS CAN BE ATTACHED TO THIS EMAIL.
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上面说明你的证件不行,不承认你的证件。
Thank you for contacting us. After investigating the domain name(s) ***.COM, we have determined that the changes were made by a party with account access information. As such, we cannot assist you with the changes made to the domain name(s).
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上面说明他们不肯撤销操作,因为他们说这个操作是合法操作的,你还得继续申诉。
In reviewing the photo identification that you provided, please provide documentation that matches the address listed in the registration. Examples of acceptable documentation may
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护照上面没有详细地址,还要用身份证+身份证翻译申诉。
Account Settings Change Confirmation
This email confirms that you have modified your Account Settings for the following Customer Account:
There will be a short period while your request is pending update. During this time, details in your Account Settings will be temporarily unavailable.
If you are unaware of these changes, please log in to your account and update your security settings. If you cannot log in to your account, our customer support team may be able to assist you. Contact support@godaddy.com for assistance.
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这个说明你的域名被push之后,你没有及时的更改邮箱和godaddy密码,你的godaddy账户又被盗了。或许你是先收到的这封邮件,已经知道账户被盗了。这样之后,域名转没转出就不知道了。这种情况下,域名仍能找回。账户能不能找回,看账户信息有没有被改。
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